New Patient Coordinator

High school diploma or equivalent required
Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment
Experience with orientation and training
Knowledge of computer/telephony support, preferably in a health care environment
Excellent verbal communication skills
Competence with computer processing functions and other standard office equipment
Ability to manage and prioritize multiple tasks
Ability to calmly and professionally resolve customer issues with diplomacy and tact
Ability to work independently with minimal supervision
Strong organizational skills

Answers all incoming phone calls for new patient appointments in a timely and courteous manner.
Schedules / reschedules new patient appointments in a timely and efficient manner.
Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.
Requests initial referral / authorization and medical records for new patient packets. Prepares and mails thank-you letters and new patient packets in a timely and professional manner.
Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner. Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.
Accurately processes and closes accounts for new patients not presenting for treatment.
Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.
Ensure plants / flowers are ordered for expired patients, as appropriate.
Accurately updates forms for department and orders supplies as needed.
Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.
Effectively performs other clerical duties as assigned.

No preferred qualifications provided.