New Restaurant Opening Training Specialist

New Restaurant Opening Training Specialist

Requirements

• Accredited certification or degree in Business, Education, Communications, or related discipline, or equivalent professional experience
• 1-2 years of restaurant management experience
• 2-3 years’ professional-level training experience in all aspects of restaurant operations
• 3 or more years of experience with opening new restaurants
• Strong verbal, written, and interpersonal communication skills
• Strong attention to detail
• Strong analytical skills with ability to set goals and convert plans into action.
• Previous experience in creating professional training tools and assets
• Ability and desire to work effectively in a fast-paced, highly collaborative environment
• Ability to prioritize, multi-task and meet critical deadlines
• Ability to interact positively with stakeholders at various levels within an organization and display strong customer service skills, diplomacy, and tact
• Demonstrated ability to effectively train people with a wide variety of experience and skills
• Intermediate knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Travel up to 60% of the time.

Responsibilities

• Leads and facilitates New Restaurant Opening projects through strong collaboration with cross functional team and franchisee leadership. On site at all NROs to ensure success.
• Develop, maintain and revise training materials, process and procedure manuals, and resources related to new restaurant openings, initiatives to drive new and existing operations, and marketing programs for new restaurant openings.
• Develops and monitors the success of new restaurant opening training programs and tools and recommends strategies to improve training programs and trainer capabilities.
• Partner with field support personnel to identify the quantity and locations of training restaurants needed to support the development of new restaurant opening trainers.
• Oversees new restaurant opening training programs execution and executes training programs in assigned areas, including Manager in Training sessions.
• Leads and develops training resources and logistics for New Restaurants Openings.
• Ensures New Restaurant Opening Trainers are effectively trained and have a solid understanding of Fuzzy’s Taco Shop Standard Operating Procedures (SOP). Leads and facilitates virtual and in-person workshops to develop the knowledge and skills of New Restaurant Opening Trainers.
• Leads the coordination and agendas related to calls, webinars, and meetings with new restaurant opening stakeholders to collaborate and provide guidance on new restaurant opening training strategy, programs, and execution.
• Designates New Restaurant Opening Trainer training locations and guides the Training Restaurant leadership in the successful position training of new New Restaurant Opening Trainers.
• Utilizes data and information to evaluate the results and effectiveness of the new restaurant opening training programs and provides solutions to drive the quality execution of the programs.

Preferred Qualifications

• Experience with Adobe Creative Suite/Adobe Creative Cloud preferred
• Familiarity with one or more with web-based meeting and/or instructional platforms such as WebEx, Microsoft Teams, or AdobeConnect