New Store – Store Operations Manager

New Store – Store Operations Manager

Requirements

• Bachelor’s degree in related field preferred
• At least three years of relevant work experience required
• Must meet federal and state requirements for selling and processing firearms transactions
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only)
• Exceptional supervisory and management skills
• Excellent customer service orientation
• Effective problem solving and communication with customers and team members
• Strong business acumen with an understanding of business implications of decisions
• Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
• Speaks clearly, positively and persuasively and demonstrates active listening
• Writes reports, business correspondence and procedure manuals
• Effectively presents information and responds to questions from groups
• Applies common sense understanding and reasoning to make appropriate, timely decisions
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel
• Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store
• Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store
• Manages workforce productivity, efficiency and process improvement projects and initiatives
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures
• Ensures the completion of departmental zoning and adherence to department, store and Company standards
• Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks
• Required to complete Firearms Sales Certification training
• Successful completion of Academy Leadership University
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members
• Required to learn, understand and enforce company policies, procedures and safety rules
• Adheres to company work hours, policies, procedures and rules applicable to management-level employees
• Duties may change, and the Operations Manager may be required to perform other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.