NOC Technician-Night Shift

NOC Technician-Night Shift

Requirements

• High School diploma/equivalent and five (5) years experience or relevant experience
• Demonstrated experience interfacing with customer senior leadership
• Security+ Certification
• Experience with ITSM Tools and IT Monitoring Tools
• Active Secret Clearance
• ITIL 4 Foundation Certification (not required to start but expected to attain in first six months)

Responsibilities

• Monitors critical network elements and applications using various network monitoring systems in a 7x24x365 Network Operations Center (NOC)
• Troubleshoots, repairs, and maintains telecommunications networks in the NOC environment
• Tests new and already installed hardware and software programs
• Uses computerized network management systems to check for system alarms when parts of the network are not working properly and may jeopardize the level of communication services available to customers
• Follows procedures to validate, troubleshoot, and escalate issues
• May be required to work second and third shift, or work overtime in the event of network outages

Preferred Qualifications

• ITIL 4 Foundation Certification (not required to start but expected to attain in first six months)