Observability Assigned Expert
| Company | Splunk |
|---|---|
| Location | Oregon, USA, Texas, USA, Tennessee, USA, Minnesota, USA, Colorado, USA, Ohio, USA, Michigan, USA, Illinois, USA |
| Salary | $144960 – $249150 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Ability to act as the trusted advisor and product specialist for assigned customers
- Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
- Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
- Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction
- Strong validated experience with leadership, business insight, problem solving, critical thinking, project management, and analytical skills
- Project management skills and/or certification or demonstrated success in managing competing priorities timely and on-budget
- Highly effective at organizing, planning and leading customers through sophisticated change
- 5+ years of current experience in technical consulting or Application Performance Monitoring (APM)
- Strong development proficiency in at least 3 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
- Current experience working with Terraform, Kubernetes, Docker
- Solid experience working with microservices in cloud environments such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
- Experience working with at least 2 of the following: Nagios, Monit, ELK (Elasticsearch, Logstash, Kibana), Confluence, JIRA, Consul.io, Jenkins, Lambda
- Strong open systems application and infrastructure knowledge
- Clear understanding of network and system management solutions
- Organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
- Experience with both the Unix and Windows operating systems; comfortable on the command line interface
- Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
- Demonstrable understanding of common enterprise applications (APM, and microservices)
Responsibilities
- Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers
- High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of field including Splunk Core/Cloud, ITOps, DevOps, and APM
- Build, drive, and report on customer success plans
- Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
- Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
Preferred Qualifications
- Not required, but a plus: knowledge of Splunk administration or Splunk Platform experience