Observability & Logging Support Engineer

BS or MS in Computer Science or equivalent industry experience
7+ years of experience
Prior experience with Observability and Enterprise Logging strongly preferred
Solid understanding of Enterprise Logging Core Platforms
Experience in supporting highly scalable applications and web services
Hands-on experience with open-source technologies such as Kubernetes, Prometheus, Docker, Spark, Kafka, etc.
Comfortable working with a very technical customer base
Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding

Working cross functionally with customers and partners to address complex customer questions and drive incidents to resolution.
Troubleshoot, isolate and resolve observability and logging issues
Troubleshoot, isolate and resolve complex application deployments issues.
Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
Build knowledge base articles.
Participate in and drive incident post mortem reviews, and drive ongoing improvement
Execute and deliver on goals and initiatives
Obsessing over minute details to drive operational excellence in every aspect of their work
You will be expected to make meaningful and significant contributions to company development of objectives and goals
You will work on complex issues, analyzing situations or data that require in depth evaluation
Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways
Troubleshoot, isolate and resolve compute issues on a fleet of over 1 million devices

Strong familiarity with modern server technologies and large scale architectures
Strong attention to detail
Excellent analytical capabilities
Passionate about Technical Support
Strong Communication skills
Strong experience with troubleshooting