Office Administrator

Office Administrator

Requirements

• Previous customer service experience or office admin preferred (but not required)
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced setting
• Proficiency in Microsoft Office and customer service software
• Problem-solving and conflict-resolution skills
• High school diploma or equivalent (college degree a plus)

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Resolve customer issues efficiently and professionally
• Maintain customer records and update account information
• Collaborate with other departments to address customer concerns
• Follow company policies and procedures to ensure customer satisfaction
• Accepting payments from customers, researching customer billing inquiries and updating customer account information
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
• Data Entry

Preferred Qualifications

• Previous customer service experience or office admin preferred (but not required)