Office Manager

Office Manager

Requirements

• Management experience
• Experience working in eyecare/optical preferred
• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Strong customer service and leadership skills
• Excitement to learn and grow

Responsibilities

• Manage day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Lead the staff by guiding them to success through focused support and coaching
• Effectively communicate with patients, doctors, staff and various levels of management and corporate staff
• Answer inquiries through phone, email, and in person requests
• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE)
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team
• Develop maximum productivity through team member training and development, proper scheduling, and overall office efficiency
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results
• Conduct performance reviews and compensation evaluations for the office team
• Enforce all corporate policies and procedures. Responsible for all aspects of supervision
• Implement, manage and reinforce TPE in an effort to enhance the customer experience
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth
• Provide guidance and coaching on optical equipment, proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Performs other duties that may be necessary or in the best interest of the organization

Preferred Qualifications

• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred
• ABO and NCLE certifications preferred, but not required
• Previous optical management experience preferred
• Industry related experience will be beneficial