Office Manager

Office Manager

Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to work various days and hours as needed by the business
• Management and organizational skills to support leadership
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support
• Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE)
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team
• Develop maximum productivity through team member training and development, proper scheduling, and overall office efficiency
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results
• Conduct performance reviews and compensation evaluations for the office team
• Enforce all corporate policies and procedures. Responsible for all aspects of supervision
• Implement, manage and reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the ‘Quality inspections’
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth
• Provide guidance and coaching on optical equipment, proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Performs other duties that may be necessary or in the best interest of the organization.

Preferred Qualifications

• Previous optical management experience preferred
• Industry related experience will be beneficial
• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred
• Favorable result on background check as required by state