Oliver Wyman – Assistant EA Manager
| Company | Marsh & McLennan |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ year of working experience and/or 1-3 years’ experience as EA
- Previous people management/supervisory experience required
- Experience in working in high pace environment with many demands from various stakeholders
Responsibilities
- Manage small team
- Assist EAs with individual annual performance goal setting
- Participate in mid- and end-year review discussions for the EAs
- Solicit feedback from supported Partners to address potential performance challenges and to improve service provided
- Work with the EA Management team to calibrate performance ratings
- Help with creating positive and collaborative team dynamics
- Be the team’s first point of contact for conflict resolution
- Collaborate with Regional EA Management Team and local office leadership on process enhancements to improve efficiencies and capacity management
- Occasional involvement in special projects for EA Department
- Occasional involvement in special projects involving regional coordination such as training, teambuilding, etc.
- Recruit and train new EAs
- Integrate newly hired EAs into the workflow of the team
- Coordinate training schedule of new team members with EA Management Team and Local Training Coordinator
- Revise new hire training in collaboration with the EA Management Team and Local Training Coordinator based on new hire feedback
- Identify skills/learning gaps for the entire EA team and determine new training modules to be developed
- Meet regularly with EA Management Team and Local Training Coordinator to review training strategy, training materials and amend based on identified gaps/direct feedback
- Act as a role model EA for Partners, Principals or SPs
- Coverage for the team when EA Coverage is not available
- Maintain diaries, schedule internal and external meetings, conference calls, video conferences, communicate with clients and infrastructure staff as appropriate
- Coordinate travel and accommodation, book cars, rail tickets, etc.
- Prepare letters, proposals and other documents
- Prepare monthly timesheets and expense reports for each assigned individual
- Assist with greeting clients, booking and setting up meeting rooms and organizing catering
- Provide business development and CRM support
Preferred Qualifications
- Firm but fair
- Mature and calm
- Respect of confidentiality around HC issues
- Collaborative and team player
- Problem solver
- Strong service focused
- Excellent communicator and negotiator
- Strong listening skills
- Self-starter
- Able to prioritize and juggle several tasks at once
- Comfortable with change
- Familiar with local labor laws