Oliver Wyman-EA Manager

Oliver Wyman-EA Manager

Requirements

• At least five years’ experience working in an administrative management position.
• Experience in management consultancy or similar professional services industry would also be an advantage.
• At some point in career candidate will have worked as an executive assistant.
• Strong personnel manager capable of recruiting, training, coaching and motivating talent.
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal.
• Ability to think strategically and contribute to development of departmental model.
• Ability to undertake projects and produce quality and timely results.
• Self-starter, strong initiative, confidence and ability to work with little guidance.
• Strong customer service orientation.
• Excellent communicator and negotiator – able to deal effectively with people at all levels.
• Possesses maturity, poise and judgment.
• Displays a positive attitude, sense of fun: is collegial and friendly.
• Team player who has experience of and has enjoyed working as part of a team.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Creative, methodical, organized and excellent attention to detail.
• Flexible attitude; embraces change, hard-working, cost conscious and results driven.
• Fluency in English required, other languages may be required depending on office location.
• Proficiency working with Microsoft Office Suite.
• Experience with CRM a plus.

Responsibilities

• Independent management of team day-to-day operations.
• Help with creating positive and collaborative team dynamics.
• Be the team’s first point of contact for conflict resolution.
• Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management.
• Work on internal communications for the team ensuring relevant information is communicated to the team appropriately.
• Leads team meetings with a strategic agenda including sharing relevant business updates.
• Communicates issues and team needs to regional/local office leadership and EA management.
• Regular touchpoints with internal clients, EA management and other stakeholders.
• Occasional involvement in special projects for EA Department.
• Approve holiday, ‘work from home’ requests (and timesheets where required).
• Track attendance, punctuality, vacation, ‘work from home’, timesheets and overtime (where required).
• Identify skills/learning gaps for team and suggest training content.
• Assist team with setting individual performance goals.
• Work with COO, HC and EA management to calibrate performance ratings and compensation for team.
• Writes and delivers performance reviews.
• Solicit feedback to ensure service levels are met.
• Provides coaching to help team achieve goals, develop skills or improve performance.
• Provide timely, specific feedback on a regular basis.
• Manages performance issues including conducting and enforcing disciplinary processes in conjunction with HC.
• Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations).
• Onboards and integrates new hires.
• Coordinate training schedule of new team members.
• Develops and delivers training content.
• Provide feedback to Training Network on training materials.

Preferred Qualifications

• Experience in management consultancy or similar professional services industry would also be an advantage.