OMS Operations Analyst

2-4 years of experience in business operations/automation, sales planning, account management or a related field.
Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
Experience with user acceptance testing and training facilitation.
Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.

Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
Participate in stakeholder discovery meetings to gather requirements and inform feature development.
Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
Create and maintain detailed user guides for OMS, ensuring clarity and usability.
Develop all training materials for OMS releases, including features outside of direct ownership.
Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.

Familiarity with Roku’s internal tools OR external automation platforms and/or troubleshooting methodologies is a plus.