Onboarding Specialist

Bachelor’s Degree required
Strong analytical skills, with a data-driven approach to decision-making
Excellent interpersonal and communication skills
Solution-oriented mindset with the ability to address challenges and optimize processes
Commitment to the mission of Campus and passion for making education accessible
Ability to work independently and as part of a team

Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support
Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
Provide ongoing support during the onboarding period to address any questions or concerns students may have
Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need
Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
Offer guidance on academic resources, and other support services available to students
Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
Foster a supportive and encouraging environment to increase student engagement and retention
Track and analyze student data to identify trends and at-risk populations
Maintain accurate records of student interactions and outcomes in the CRM system

Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.