OPC In House Full-Time
| Company | Westgate Resorts |
|---|---|
| Location | Orlando, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be outgoing and assertive
- Must have reliable transportation
- Must be able to handle cash and tickets accurately and securely
- Enjoy working with tourists
- Positive, Self Motivated, and be able to work in a team environment
- Excellent face to face customer service skills
- Will need to be able to overcome objections
- Requires a flexible work schedule including mornings, nights, weekends, and holidays
- Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
- May be required to stand for long periods of time
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
Responsibilities
- Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions
- Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
- Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
- Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
- Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
- Maintain a professional appearance and work environment at all times with a clean clutter free work station
- Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
- Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance.
Preferred Qualifications
-
No preferred qualifications provided.