Operational Excellence Specialist

Operational Excellence Specialist

Requirements

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Driven, strategic, motivated, and has a forward-leaning approach to business
• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
• Commitment to data-driven evaluation of initiatives and service levels
• Strong business acumen and presentation skills
• Exceptional learning agility and servant mindset
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Strong process and meeting facilitation skill
• Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

Responsibilities

• Support the development of the overall operational strategy for ChenMed, aligning with the company’s strategic goals and objectives
• Help establish and monitor key performance indicators (KPIs) across all operational areas, including patient satisfaction, efficiency, quality, and cost-effectiveness
• Help develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals
• Work cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps
• Support the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness
• Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training
• Support and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions
• Deliver leadership training programs focused on operational excellence, change management, and continuous improvement methodologies
• Performs other duties as assigned and modified at manager’s discretion

Preferred Qualifications

• BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting
• Healthcare experience preferred
• Master’s degree in business administration, public health, or a related field preferred
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher
• Project management experience highly desirable