Operations 24×7 Support Technician – Sr – Systems Administrator

Operations 24×7 Support Technician – Sr – Systems Administrator

Requirements

• Critical Systems
• Microsoft Windows Server
• Troubleshooting
• 3 + years of related experience
• US Citizenship Required
• Must be eligible for a Top Secret/SCI clearance (with the ability maintain a CI poly)

Responsibilities

• Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment.
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents.
• Creating and tracking trend reports.
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.
• Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments.
• Maintaining extremely accurate, high-level reporting of all issues.
• Connectivity monitoring and SLA Compliance of cloud-based systems.
• Provisioning thin client software, as needed.
• Contributing to continual improvement of IT Operations and processes.
• Potential to provide leadership support for the shift.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Highly Desired hands-on experience in the following areas: Virtual host and Server administration. Experience with Linux-based operating systems is a plus.
• Hands-on administration within a virtualized environment.
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).
• Must be DoD 8140 IAT Level II Compliant
• Working knowledge and understanding of the ITIL V4 framework
• Working experience with ITSM software suites, preferably ServiceNow