Operations Analyst-1

Operations Analyst-1

Requirements

• 2+ years of experience
• Professional Business Analyst experience, or focus in project/program management.
• Understanding of RevOps/ SalesOps functional disciplines.
• Proficient in Google Suite Products (Sheets [Formulas, Pivot Tables], Slides, etc.)
• Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
• Project management skills.
• Excellent written and verbal communication skills
• Ability to multi-task and perform effectively in a fast-paced environment.
• Ability to think independently and consider cross-functional and downstream impacts.
• Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues.

Responsibilities

• Support systems-related Sales Ops/Q2C escalations as a trusted SME and work in direct partnership with BT
• Measure and document business results achieved through solution implementation
• Advise the business on best practices and available tools to manage business processes and other strategic initiatives
• Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the RevOps function
• Generate custom reports based on business needs, ensuring accurate data and filtering
• Leverage and monitor reports to audit and fix transactional data
• Analyze report data to identify trends, opportunities, and areas of concern, providing actionable insights to key stakeholders.
• Survey and analyze best practices for techniques and processes
• Gather and provide business requirements, working with many different business teams across the company that leverage the Salesforce objects we support
• Complete User Acceptance Testing for BT Q2C deployments, ensuring that any potential impacts are considered
• Learn during implementation of new tools/system updates, becoming a Subject Matter Expert (SME) in its functionality and best practices while providing feedback related to current business needs
• Write, update, and maintain detailed knowledge articles to ensure accurate, up-to-date information is available to all users.
• Work closely with cross-functional teams to provide guidance and background on prioritization, offering suggestions for ranking based on business needs and objectives.
• Effectively communicate the business impact of requests and initiatives to the BT team, ensuring alignment on priorities and expectations.

Preferred Qualifications

• Advanced Knowledge of Business Systems – Salesforce.com (certification a plus), CPQ, contract management, system error bug triage
• Experience with Data Loader/SOQL