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Operations Analyst – Technical Support
| Company | RxSense |
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| Location | Princeton, NJ, USA |
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| Salary | $66000 – $98000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience)
- 1+ years of experience in a technical support, operations, or analyst role
- Strong working knowledge of SQL, preferably MS SQL Server and Snowflake
- Excellent problem-solving skills and a detail-oriented mindset
- Strong written and verbal communication skills, with the ability to explain complex issues clearly
Responsibilities
- Manage and update support tickets in Jira throughout the issue lifecycle
- Research and troubleshoot reported issues, bugs, and platform anomalies
- Use Snowflake and Microsoft SQL Server to analyze and validate data
- Review stored procedures, database functions, and system logic
- Write and test SQL scripts to remediate data issues and support remediation workflows
- Review and test code and scripts written by peers to ensure accuracy and consistency
- Investigate logs and API endpoints to isolate and understand technical issues
- Draft clear internal communications for colleagues at all levels
- Prepare documentation and assist client-facing teams in developing external messaging
Preferred Qualifications
- Experience in pharmacy claims processing or healthcare technology
- Familiarity with key pharmacy-related concepts such as eligibility management, accumulators, prior authorizations, pharmacy networks, and clinical management
- Proficiency in Python and exposure to .NET technologies
- Comfort navigating and querying application logs and API endpoints
