Operations Center Specialist – Nights

Operations Center Specialist – Nights

Requirements

• Associate degree in related field of study OR 2 years of relevant, Data Center support experience required.
• Willing to learn new technologies and applications, required.
• Strong verbal and written communication skills, required.

Responsibilities

• Have the ability to analyze data and organize it accordingly and be an excellent communicator with the ability to speak and write clearly and accurately to senior level management
• Understanding of BTC mining operations and standards
• Check price points regularly for hash price, energy, and BTC
• Excellent Computer Skills with experience in Microsoft Excel, Word, and PowerPoint
• Applicants should understand that this is a mentally demanding position that may require long hours; night, weekend, and holiday work; and managing stressful situations and conflict
• At least 3 years of verifiable Operations Center experience or related experience
• Ability to prioritize and multi-task in a fast-paced environment
• Professional demeanor and excellent interpersonal skills
• Excellent oral and written communication skills
• Support all incidents, changes, and service requests within the data center space
• Document all major incidents and teams involved in recovery within the data center space
• Shift work; flexibility in work hours is required
• Drafts concise, accurate situational reports, prepare and present briefing materials
• Have the ability to adapt and function during time-urgent situations
• Coordinate with the Manager, Security Operation Center on physical access control systems, identity management, facilities access, and access needs for special events
• Monitoring of the data center space and reporting of any suspicious activity
• Coordination with on-site teams to take necessary actions during emergency scenarios such as weather, fire, and active shooter
• Work independently with little direct supervision
• Effectively listen to, understand, clarify, and resolve the concerns and issues raised by co-workers and leadership
• Maintains an open, positive, professional working relationship with site personnel and leadership
• Work as a member of a team to continuously improve operational effectiveness, improve SOPs, and deliver support to the customer
• Other duties as assigned

Preferred Qualifications

• Genetec software experience or Genetec certification preferred.
• Expertise in Excel, Microsoft Office, Word, Power Point, etc.
• Strong IT troubleshooting skills – network, platform, storage, preferred.
• Experience with IP Cameras
• Experience with Access Control
• Experience with applications such as Confluence, Jira, preferred
• Experience with Slack, Zabbix, Databricks, Minder, preferred.
• Basic knowledge of blockchain principles, preferred.
• Understanding of ITIL service delivery concepts, preferred.