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Operations Coordinator-Retirement
| Company | Voya Financial |
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| Location | New York, NY, USA |
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| Salary | $40510 – $50640 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- 2 years post-secondary business-related education or equivalent work experience
- Basic knowledge of company products
- Solid decision-making and problem solving skills
- Strong oral and written communication skills
- Ability to work independently as well as in a team
Responsibilities
- Processes transactions related to operations’ functions. Reconciles and verifies accuracy of information. Refers incoming information to other staff members as appropriate.
- Provides customer service to clients. Answers and resolves customer complaints and questions in an efficient and friendly manner.
- Communicates problems to associates in other areas. Follows up to ensure issues are resolved and communicated to customers in a timely manner.
- Monitors accounts and reports for accuracy. Communicates status of transactions to clients. Reconciles account information. Documents and summarizes information for team members.
- Participates in training and ongoing professional development.
- Other duties as assigned.
Preferred Qualifications
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
