Operations Data Analyst

Operations Data Analyst

Requirements

• Bachelor’s Degree from an accredited, not-for-profit University or College
• Proficient in MS Office tools
• 2+ years of experience in data analysis

Responsibilities

• Analyze and maintain accurate data across multiple company data sources and platforms
• Partner with representatives across the company to identify missing, incomplete or inaccurate data and resolve/update as needed (Sales, IT, Finance, Implementation, Support)
• Establish processes to support daily, weekly, and monthly data management activities
• Track and manage upcoming customer software license renewals and related key data elements
• Increase Salesforce data quality and hygiene throughout the customer lifecycle
• Create reports and dashboards to visualize trends over time from aggregated data
• Automate the capture and reporting of key performance indicators and metrics for the company
• Ongoing aggregation, data analysis, and reconciliation of operational data
• Assist with formalizing company data management policies and procedures
• Analyze enterprise sales and operational data and identify opportunities for improvement

Preferred Qualifications

• Proven self-starter with the ability to manage multiple activities and deliverables simultaneously
• Must be detail-oriented and possess strong organizational, written and verbal skills
• Ability to communicate and work effectively across all levels of the organization
• Experience consolidating and normalizing data from multiple data sources/formats into meaningful and actionable insights
• Experience automating the capture of data on a regular basis for trending and forecasting
• Experience developing Executive Dashboards and high-quality reports
• Advanced data analytics capabilities and Excel power user
• Professional experience with SQL, ETL and data analysis tools a plus