Operations Lead
| Company | Parkade |
|---|---|
| Location | Long Beach, CA, USA, Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Ability to work independently, with integrity, and with limited supervision
- Fluent in written/spoken English — you are able to communicate clearly with customers and teammates at all levels
- You’re a self-starter that is always looking for the next problem to tackle
- You know how to multitask and prioritize issues, even in absence of clear guidelines
- Ability to understand policies and procedures related to towing, ensuring any towing requests performed by our team are compliant with local and state law
- Be comfortable with learning new systems and integrating them into your daily work
- Proven record of people management, with the expectation of building and leading a team of local hourly operations staff
- While a vehicle is not required, you will be required to physically visit several local addresses per shift, sometimes more than a mile apart
- Travel in/around Southern California (Los Angeles, San Diego, etc.) is required. Travel is not daily, but is expected several times per month.
Responsibilities
- Patrolling our partner locations and utilizing our mobile application to submit reports on unauthorized parking
- Arranging for the removal of unauthorized vehicles
- Directing traffic as required at partner locations
- Making notes of actions taken during work, maintaining logs, and preparation of detailed reports as needed
- Explaining parking rules and how to use Parkade’s applications to members of the public, or residents of our partner locations
- Lifting/installing signage, traffic control devices, and other equipment
- Advise on and implement strategies to improve parking operations at our locations
- Following policies and procedures and taking directives from managers/supervisors
- Working with our partner location contacts to implement changes they would like to make to their parking lots/garages
- Stay up to date with Parkade’s product and operations, and have a complete understanding of our enforcement protocols at each partner location
- Prepare and report on daily summary of activities
- Regularly update upper management on operational challenges and suggest/implement improvements
- Inspect and report poor lot conditions including issues with signage, ground markings malfunctioning and or damaged parking equipment while carrying out patrol activities
- Post & replace signage as necessary, as provided by management
- Supervise and conduct parking lot surveys for space inventory, occupancy, and provide other information as needed for planning
- Other tasks and duties as assigned by your manager
Preferred Qualifications
- Experience in a customer-facing role
- Experience working in an operations role, especially related to parking
- You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities