Operations Manager

Operations Manager

Requirements

• Bachelor’s degree in business administration, Veterinary Technology, Healthcare Management, or related field (preferred)
• Previous experience in an operations management role, preferably in a veterinary or healthcare setting
• Strong leadership and people management skills
• Excellent organizational, problem-solving, and multitasking abilities
• Familiarity with financial management and budgeting
• Proficiency in clinic management software, Microsoft Office Suite, and other relevant systems
• Exceptional communication and customer service skills
• Ability to adapt in a fast-paced, dynamic environment
• Knowledge of veterinary industry standards, regulations, and best practices is a plus

Responsibilities

• Oversee recruitment, training, and development of clinic staff, including veterinary technicians, receptionists, and other support staff
• Develop and manage employee schedules, ensuring adequate staffing levels
• Foster a positive and collaborative work environment
• Conduct performance reviews, provide ongoing feedback, and manage conflict resolution
• Manage day-to-day clinic operations to ensure a smooth workflow
• Monitor and streamline clinic processes to improve efficiency and patient care
• Ensure the clinic adheres to all operational policies and procedures
• Identify and implement improvements in operational workflows and patient care services
• Oversee the clinic’s financials, including budgeting, cost control, and profitability
• Work with the Operations Director to create and track operational budgets and implement cost-saving initiatives
• Ensure accurate billing and invoicing procedures are followed
• Analyze financial reports to identify trends and recommend improvements
• Ensure high-quality client care and communication through effective leadership of the support team
• Address client concerns and feedback in a timely and professional manner
• Promote a customer-focused culture and improve patient satisfaction
• Ensure compliance with veterinary regulations, safety standards, and clinic policies
• Keep up to date with state and federal regulations, veterinary practices, and industry trends
• Assist with inventory management and procurement of veterinary supplies, ensuring compliance with safety standards
• Oversee the implementation and maintenance of clinic management software and other technological tools
• Manage data systems and ensure records are accurately maintained and accessible
• Support marketing efforts to attract new clients and retain existing ones
• Develop strategies for clinic growth and profitability in partnership with the Practice Manager
• Build and maintain relationships with local businesses and community organizations

Preferred Qualifications

• Bachelor’s degree in business administration, Veterinary Technology, Healthcare Management, or related field (preferred)
• Knowledge of veterinary industry standards, regulations, and best practices is a plus