Operations Manager

Operations Manager

Requirements

• Bachelor’s degree in Business, Supply Chain Management, or related field preferred.
• 5+ years of experience in operations, logistics, or supply chain management, with at least 2 years in a leadership role.
• Strong experience in labor planning, team management, and process optimization.
• Experience with inventory management systems and product grading is highly desirable.
• Proven ability to manage cross-functional teams and lead by example.
• Strong communication and interpersonal skills, with the ability to motivate teams and collaborate with various departments.
• Agile mindset with the ability to quickly adapt to new technologies and operational processes.
• Excellent project management skills, with a focus on efficiency and continuous improvement.

Responsibilities

• Coordinate with teams to manage daily workload, ensuring adequate staffing and optimal resource allocation.
• Train and supervise a team of employees, ensuring they adhere to standard operating procedures.
• Foster a positive work environment by promoting teamwork and accountability.
• Oversee the inbound product flow, ensuring all items are properly received at the dock and accurately logged into the company’s inventory system.
• Ensure that products are promptly processed to avoid delays in the workflow.
• Manage the evaluation and grading process for used devices, ensuring consistency and quality standards are met.
• Oversee the routing of devices to the appropriate areas (e.g., uplift, repair, refurbishment) based on their evaluation status.
• Direct the movement of products into storage or appropriate channels for further processing.
• Ensure inventory is organized and easy to access for downstream operations.
• Lead and manage special projects aimed at improving the inbound process, from receiving to product putaway.
• Identify opportunities for process optimization and implement strategies to increase operational efficiency.
• Monitor key performance indicators (KPIs) to ensure goals are met and the operation runs smoothly.
• Establish and maintain quality control protocols to ensure products meet company standards at every stage of the inbound process.
• Proactively identify areas for continuous improvement, implementing changes that drive operational excellence.
• Stay agile and ready to learn new processes, tools, or systems as the company evolves and grows.
• Adapt to changes in business priorities, ensuring that team goals align with broader company objectives.

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or related field preferred.
• Experience with inventory management systems and product grading is highly desirable.