Operations Manager
| Company | Barkbus |
|---|---|
| Location | White Plains, NY, USA, New Haven, CT, USA |
| Salary | $80000 – $110000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Must be both a people and dog lover!
- Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.
- Experience working in a dynamic and fast-paced startup environment.
- Experience with performance management of employees.
- Business acumen, knowledge of managing P&L, and business growth
- Ability to quickly learn and become proficient with company tech systems.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of a changing and growing organization.
Responsibilities
- Oversee operations and drive performance at our soon to be launched Tri-State hub by leading, supporting, and growing a talented team to deliver exceptional grooming services and market growth.
- Drive safety, efficiency, and effectiveness in all aspects of grooming operations, including mobile services and hub inventory.
- Accountable for team performance, including but not limited to attendance, productivity, rebooking, and customer experience.
- Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
- Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.
- Prioritize ongoing training, development, and engagement for Pet Stylists.
- Embody the Barkbus core values and ensure Pet Stylist accountability towards them.
- Develop and maintain productive relationships with internal cross-functional teams.
- Other engaging ad-hoc duties and projects may be assigned.
Preferred Qualifications
- Pet or mobile service-related experience is a plus.