Operations Manager
| Company | Lowe’s |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High school diploma or equivalent
- 2 to 5 years of experience in distribution center/warehouse operations or related area with increasing responsibilities
- Leadership experience with direct report responsibility, including experience in mentoring and coaching others
- Proven record of complying with safety requirements
Responsibilities
- Ensures all Associates understand and use safe work practices
- Completes safety observations of facility
- Determines the workload (production volume) for the day sent by corporate; monitors inventory movements in the facility frequently throughout the day
- Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
- Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance and budget targets
- Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules day accordingly and alerts Operations Coach
- Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
- Resolves simple and complex warehouse management system issues as they occur
- Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
- Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
- Works through the Operations Supervisors to build a work environment of engagement and inclusion
- Identifies and assists in implementing process improvements or new processes launched from corporate
- Travels to other facilities to assist when needed
- Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
- Participates in the process of hiring talented individuals for the team
- Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
- Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
- Provides resources and support to associates as needed
- Assists Supervisors with any issues that may arise that need the resolution of management
- Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
- Helps associates on the team transition through change
Preferred Qualifications
- Bachelor’s degree in supply chain management, transportation, industrial engineering, business, or related field
- Experience leading others through change
- Experience managing resources, time, and budgets
- Experience using troubleshooting processes to resolve problems
- Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe’s supply chain network facility
- Experience building a culture of safety among subordinates and peers