Operations Manager – Carrier Operations
| Company | SageSure |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Finance, Accounting or a related field
- Minimum of 5 years of experience working in insurance operations, ideally within the homeowners insurance space
- Extremely strong communication and interpersonal skills
- Proven track record of successful cross-functional project management
- Prior experience building and managing scalable processes
- Strong presentation skills and comfort engaging with executive audiences
- Ability to draft detailed business requirements and comprehensive project plans
- High level of proficiency with Excel, PowerPoint
- Ability to coach and develop individuals around them
- Propensity for making data-based decisions
- A keen eye for detail and an obsession with precision
- Excellent organizational and time management skills
Responsibilities
- Act as primary day-to-day operational contact for each of SageSure’s carrier partners
- Own the intake, triage, and coordination of cross-functional requests across all aspects of SageSure’s carrier relationships (e.g., Finance, Product Development & Implementation, Business Intelligence, Data Management, etc.)
- Develop operational KPIs/Carrier Health Scorecards and regularly report on results to SageSure leadership
- Craft and implement strategic initiatives to streamline operations and improve carrier operational health
- Monitor the pipeline of Insurance Product updates and brief our carrier partners on relevant changes
- Ensure successful execution of key underwriting/portfolio profitability initiatives (e.g., rate & guideline changes, exposure management efforts, etc.)
- Drive adherence to contractual obligations across the business
- Coordinate delivery of statutory/regulatory reporting and data calls, ensuring data is accurate and delivered on time
- Maintain schedule of statutory/regulatory reporting obligations as well as internal and external audits to ensure all are appropriately prioritized and delivered per prescribed deadlines
- Build repository of operating procedures and reference materials for the Carrier Operations team
Preferred Qualifications
- MBA
- Relevant insurance designations such as CPCU, ARe, ARM, AINS, etc.
- Project Management Professional Certification
- Proficiency with SQL, Alteryx, Domo, PowerBI
- Proficiency with Smartsheet, Jira
- Knowledge of insurance carrier regulatory requirements and industry best practices