Operations Manager – Hospitality Valet Operations
| Company | Metropolis |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School Diploma or GED required; some college preferred
- Prior business experience preferred
- Scheduling and payroll knowledge a plus
- Ability to plan and manage time for multiple tasks to meet established deadlines
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
- Able to detect safety concerns and adjust accordingly
- Must be able to communicate effectively in both written and verbal form
- Must maintain confidentiality of all work-related information
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
- Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Responsibilities
- Manage a team of hourly employees
- Schedule shifts and verify time and attendance tracking
- Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
- Interview, hire and develop team members
- Ensure team members complete all necessary training
- Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
- Control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Promote safe work practices by conducting safety audits and coaching individual staff members
- Work closely with the client to define performance measurements and execution
- Ensure all client operational documentation is complete and recorded for client and Premier records
- Ensure Premier’s standards of Customer Service are met
- Greet customers and clients in a courteous manner
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries
- Observe and coach team members to meet customer service standards
- Implement company initiatives and processes
- Conduct performance evaluations that are timely and constructive
- Perform specific operational responsibilities as required based on the needs of the assigned location
- Perform other duties as assigned
Preferred Qualifications
- Some college preferred
- Prior business experience preferred