Operations Manager – Premium Administration
| Company | Voya Financial |
|---|---|
| Location | Iowa, USA, Texas, USA, Florida, USA, Arizona, USA, Minnesota, USA, Colorado, USA |
| Salary | $67700 – $112850 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 5 – 10 years relative work experience in supervisory position
- Strong analytical, problem-solving and leadership skills
- In-depth knowledge of insurance industry and company products and services
- Microsoft Office Suite
- Ability to manage multiple priorities
Responsibilities
- Manages and directs activities of direct and indirect staff in all aspects of account management, reimbursement account administration, enrollment services, billing administration, collection and journal entries, policy issues and auditing to ensure consistency and quality.
- Reviews operational activities and work processes and makes necessary changes to ensure an efficient and effective operation of policy administration and to maximize profitability.
- Participates in and/or leads process improvement efforts.
- Directs the establishment of short and long-term objectives for policy administration in conjunction with service center goals.
- Implements plans effectively.
- Acts as liaison between department and IT staff.
- Sponsors new projects to enhance current processes, including customer service.
- Provides training and timely performance appraisals for employees in department.
- Establishes and manages department budget.
- Other duties as assigned.
Preferred Qualifications
- BA Degree in related discipline or equivalent