Operations Partner – Burger King
| Company | RBI |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in business or related field required
- 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry
- Strength in building and developing relationships with clients, colleagues, business partners
- Skilled in root-cause problem solving methodologies
- Ability to present operational information both orally and written (PowerPoint)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Responsibilities
- Conduct holistic franchisee business reviews for key accounts to address all areas of the business: restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health and technology
- Consult and support franchisees regarding restaurant operations and develop short/mid/long-term plans that lead to productive, efficient & profitable business model
- Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders
- Onboard new franchisees and support expansion site preparation
- Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance
- Seed and targeted restaurant training
- Execution of system-wide operational initiatives: BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
- Routine analysis and reporting of operational performance KPI
- Deploying solutions to drive ops metrics: Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV)
- Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
- Ensure operators complete and execute Corrective Action Plans for all failed REVs
- Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
- Business review and action plan execution support for FBP/GM/RVP key accounts
Preferred Qualifications
- Bachelor’s degree in business or related field required
- 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry
- Strength in building and developing relationships with clients, colleagues, business partners
- Skilled in root-cause problem solving methodologies
- Ability to present operational information both orally and written (PowerPoint)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)