Operations Partner – Popeyes Louisiana Kitchen

Operations Partner – Popeyes Louisiana Kitchen

Requirements

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• 3+ years of multi-franchise operations experience.
• Bachelor’s degree in business or related field required.
• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strength in building and developing relationships with clients, colleagues, business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
• Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
• Responsible for driving improvement in operations metrics (including Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
• Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
• Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel.
• Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate term.
• Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
• Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results.
• Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues.
• Help analyze and speak to franchisee results and operational drivers/metrics.

Preferred Qualifications

No preferred qualifications provided.