Operations Software Analyst Senior
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, Jacksonville, FL, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience
- Typically requires twelve to sixteen years of experience in IT operations
- Demonstrated knowledge of FIS products and services and of the financial services industry
- Demonstrated use of service delivery tools supporting ITIL-based concepts and workflows – Incident Management, Change Management, Problem Management
- Hands on CA Workload Automation (Autosys) and knowledge of shell scripting/python programming languages as well as knowledge of DevOps tools Jenkins, Ansible
- Demonstrated knowledge of mainframe and/or open systems operating systems
- May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
- Proficiency in business modeling and business requirements definition disciplines
- Understanding of software/hardware installation methodologies
- Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
- Excellent analytical, decision-making, problem-solving, team and time management skills
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Ability to persuade and influence others on the best approach to take
- Flexibility, versatility, dependability and positive outlook, strong work ethic
- Willingly and successfully fulfills the role of teacher, mentor and coach
Responsibilities
- Provides technical support activities for a production processing environment
- Installs, maintains and supports applications and major IT system components, subsystems
- Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions
- Analyzes and resolves problems related to failures in application and ancillary software components
- Provides technical assistance to Operations, Systems Support, and Application Support staff
- Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions
- Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions
- Analyzes business and technical requirements; translate those requirements into product designs
- Develops programming logic for new technology solutions
- Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software
- Suggests technical alternatives and improves/streamlines processes and systems
- Completes project assignments and special projects commensurate with job expectations
- Plans, analyzes and forecasts activities to plan projects and tasks
- May provide leadership and/or guidance to other technical professionals
- Communicates system architecture to technical and business audiences
- Writes technical specifications and other forms of documentation
- Educates internal users on software capabilities and use
- May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans
Preferred Qualifications
- In-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices