Operations Specialist II
| Company | JP Morgan Chase |
|---|---|
| Location | Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Experience in mortgage loan processing (conventional and government, purchase and refinance, FHA/VA) with a minimum of 1-2 years.
- Strong customer service skills and ability to manage difficult conversations to a successful outcome.
- Ability to manage pipeline daily while meeting monthly production and quality goals.
- High school diploma or equivalent required.
Responsibilities
- Prepare and move loans to PAG Underwriting in a timely manner for final underwriting.
- Complete loan submissions and update the conversation log as needed.
- Work directly with Management Agents/HOA/Developers to ensure high customer satisfaction.
- Order, review, and submit Condo/Coop and Attached PUD documents before submission to underwriting.
- Check alternative documentation for accuracy and potential problems.
- Manage pipeline effectively.
Preferred Qualifications
- Solid analytical and problem-solving skills.
- Excellent organizational and time management skills with the ability to prioritize.
- Excellent written and verbal communication skills.
- Strong computer skills, familiar with Microsoft Windows and Microsoft Office software.
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment.