Operations Supervisor

Operations Supervisor

Requirements

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations).
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Support the planning, execute the display and maintenance of off-shelf merchandise.

Preferred Qualifications

• Experience as a retail supervisor.