Operations Supervisor
| Company | CVS Health |
|---|---|
| Location | San Pedro, Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Deductive reasoning ability, analytical skills and computer skills.
- Advanced communication skills, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Responsibilities
- Work effectively with store management and store crews.
- Supervise the store’s crew through assigning, directing and following up of all activities.
- Effectively communicate information both to and from store management and crews.
- Assist customers with their questions, problems and complaints.
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations).
- Maintain customer/patient confidentiality.
- Price merchandise.
- Stock shelves.
- Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
- Support the planning, execute the display and maintenance of off-shelf merchandise.
Preferred Qualifications
- Experience as a retail supervisor.