Operations Supervisor
| Company | JP Morgan Chase |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High school diploma or equivalent required
- Proven leadership experience in home lending or real estate industry
- Strong understanding of title and closing processes
- Excellent communication, interpersonal, and leadership skills
- Ability to work collaboratively in a fast-paced environment and manage multiple priorities
Responsibilities
- Lead and manage a team of Closers, providing guidance, support, and performance feedback
- Oversee the review and processing of title and closing documents for accuracy and compliance
- Monitor the team’s pipeline, identifying pain points or opportunities for improvement
- Foster strong relationships with internal partners and external vendors for smooth collaboration
- Implement best practices and process improvements to enhance closing efficiency
- Ensure the team maintains clear notes and ETAs, demonstrating urgency in managing short closings
- Provide training and development opportunities to enhance team skills and performance
- Address escalated issues or challenges, resolving them promptly and effectively
Preferred Qualifications
- Strong problem-solving and decision-making abilities
- Ability to motivate and inspire a team to achieve performance goals
- Strong organizational and time management skills
- Ability to build and maintain strong partnerships with stakeholders
- Assertiveness and a proactive approach to managing the team’s pipeline and challenges
- Additional education in real estate, finance, or management is a plus