Ops Associate

0-3 years of full-time work experience, with internships or customer-facing roles that showcase your ability to communicate, problem-solve, and build relationships
Ability to work directly with customers and understand their needs
Natural curiosity and eagerness to learn
Adaptability to accounting software and tech stack

Own customer success, product feedback, user community, compliance
Teach operational excellence and how to effectively translate user insights into product specs
Learn business use cases and pain points of ag stakeholders
Improve customer and community trust, support SLAs, financial services readiness
Manage inbound support queries across multiple platforms
Facilitate amazing producer experiences through customer success work
Create documentation or forums that enable customers to succeed with our products
Implement products and processes to track the customer journey across multiple channels
Collaborate in new feature launches with customers through email and in-app communication and documentation
Translate customer feedback into product insights and marketing experiments via cross-functional collaborations
Adapt testimonials into shareable customer story content to increase industry trust and brand awareness
Build an end to end customer experience that connects customers with resources
Handle any financial services disputes and build a support enablement playbook
Identify opportunities to increase retention through user forums, educational offerings, and in-product workflows
Proactively project manage compliance requirements for an expanding portfolio of financial and sustainability offerings
Foster a culture of operational excellence, helping define SLAs and KPIs for the Operations team

No preferred qualifications provided.