Paint Specialist
| Company | O’Reilly Auto Parts |
|---|---|
| Location | Midland, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong communication skills both verbal and written
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly, and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Responsibilities
- Build and maintain relationships with PBE customers to ensure consistent and profitable sales growth
- Provide technical assistance and use PBE sales tools to provide customers with the highest level of service
- Work with Store Manager to set and accomplish PBE sales goals
- Offer color matching expertise and paint product selection advice
- Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications
- Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…)
- Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment
- Manage all PBE inventory including checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory
- Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager
- Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency
- Follow and promote all company customer service programs
- Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty
- Assist and Train other store Team Members in PBE sales and technical questions
- Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues
- Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers
- Promote current PBE sales tools to customers
- Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive
- Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise
- Complete required FastTrack training modules relevant to position
- Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction
- Accept returned merchandise for credit, according to all policies and procedures
- Handle customer complaints according to all policies and procedures
- Assist with completion of daily image maker, and planogram updates
- Perform various types of clerical work
Preferred Qualifications
- Automotive paint and body knowledge or experience
- Technical schooling
- Fluency in multiple languages (Spanish is highly desired)