Partner Customer Success Manager
| Company | Zoom |
|---|---|
| Location | Remote in USA, Massachusetts, USA |
| Salary | $76800 – $186200 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Have the ability to communicate at advance level in both English and Spanish.
- 3+ years in SaaS Customer Success, Partner Management, or Channel Management.
- Have a good understanding of SaaS platforms and how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.
- Have the ability to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.
- Able to demonstrated experience working with sales, channel teams, internal CSMs and product teams to influence and drive changes across departments, ensuring alignment on partner enablement goals.
- A commitment to delivering exceptional experiences for both partners and customers, optimizing engagement, and ensuring measurable success.
Responsibilities
- Leading the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the platform.
- Having experience in developing scalable, repeatable enablement programs that improve onboarding, training, and post-launch support for Channel Partners.
- Utilizing data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.
- Collaborating closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.
- Helping partners to drive growth and renewals across all Workvivo accounts. Support with best practices, collateral, EBR attendance and commercial conversations.
Preferred Qualifications
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No preferred qualifications provided.