Partner Engineer - Tier 2

Partner Engineer – Tier 2

Bachelor’s degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field
Minimum of 1 year of experience in a technical product management, technical support, solutions engineering, software engineering or related role
Familiarity with programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
Strong analytical and critical thinking skills, with the ability to dissect technical issues and develop comprehensive solutions
Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques
Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL
Strong verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences
Ability to manage multiple priorities in a fast-paced environment while maintaining a focus on quality and timeliness

Take on a hands-on tier 2 role, leveraging your technical expertise to diagnose and resolve complex issues, ensuring minimal disruption to our partners’ operations, and maintaining seamless functionality
Partner closely with our R&D, Partner Success, and Operations teams to resolve partner escalations
Bring a strong drive to investigate support trends and issues, using a variety of tools and dynamic approaches, while tackling new and unique challenges every day
Leverage your strong communication skills to effectively engage with both technical and non-technical teams
Develop and maintain meticulous documentation of support processes, frequently encountered issues, and tailored solutions
Monitor and analyze support trends and issues to identify opportunities for process improvements and proactive measures that can prevent future challenges

No preferred qualifications provided.