Partner Integration Analyst
| Company | Employee Navigator |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree from an accredited four-year university
- At least 2 years of direct experience with benefits administration, insurance or payroll
- 3-5 years of experience in a customer-facing role
- Strong internal and external communication abilities and interpersonal skills
- Comfort with a fast-paced, ever-changing environment and lots of ambiguity
- Expert knowledge of Microsoft Office Suite, including advanced Excel concepts
- Excellent verbal and written communication skills
- Extremely organized and have a keen eye for detail
- Friendly disposition that puts people at ease
- Can operate autonomously with little supervision
Responsibilities
- Act as a liaison and first point of contact between Employee Navigator and our customers assisting with issue resolution to deliver a smooth integration experience
- Provide expertise and guidance to customers at key moments in their relationship with Employee Navigator by responding to requests submitted through a team queue
- Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency
- Identify and document recurring trends as reported by our customers
- Advocate internally on behalf of our integrated partners to continuously enhance the client experience and our product capabilities
- Stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience
- Maintain client documentation as needed to scale operations
- Identify, test, and report system issues through proper channels
- Become a subject matter expert in a new and growing part of the business
- Partner or cross-partner projects as assigned
Preferred Qualifications
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No preferred qualifications provided.