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Partner Ops
Company | Elastic |
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Location | United States |
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Salary | $89100 – $168900 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Junior |
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Requirements
- 1-2 years of experience in partner/vendor management, procurement, finance, or a similar operational role.
- Understanding of contract management, invoicing, and compliance processes.
- Proficiency in managing purchase orders and monitoring financial consumption.
- Excellent analytical skills and attention to detail.
- Strong communication and collaboration abilities to work effectively across teams.
- Familiarity with PSA tools, Google tools, Tableau or similar reporting tools is a plus.
Responsibilities
- Oversee the complete onboarding process, including contract execution, documentation, and system setup.
- Manage end-to-end offboarding, ensuring accurate system deactivation and compliance.
- Ensure adherence to timecard compliance and governance policies.
- Monitor and enforce accurate partner time tracking.
- Manage the full lifecycle of purchase orders, from creation to tracking of consumption (Microsoft systems).
- Oversee Statement of Work (SOW) and Work Order generation, ensuring signature compliance and governance.
- Process and reconcile invoices, including validation of travel and expenses (T&E).
- Collaborate with finance teams to resolve billing discrepancies.
- Ensure data accuracy in Partner-related reports and dashboards.
- Generate reports on partner utilization, performance, and compliance metrics.
- Maintain accurate Partner records in the Professional Services Automation (PSA) system.
- Maintain accurate Partner planner hours in PSA.
- Facilitate communication between internal teams and external Partners to ensure seamless operations.
- Coordinate with Strategic Sourcing for procurement-related needs on an ad-hoc basis.
Preferred Qualifications
- Familiarity with PSA tools, Google tools, Tableau or similar reporting tools is a plus.