Partner Performance & Program Manager

5+ years experience within a Commercial or General Manager specific role.
Experience working with or collaborating with suppliers with the ability to balance supplier satisfaction with Wayfair’s best interests.
Strong supplier communication, written and verbal, with previous experience in a supplier facing role
Excellent analytical skills with experience turning data into actionable insights and appetite to become the SME within this space quickly
Experience collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiating priorities
Proven ability and experience working with ambiguity
Strong desire to work in a highly visible and collaborative role
Highly proficient in GSuite.

Deliver strong supplier and program performance by leading performance and improvement efforts; both internally and with suppliers
Manage and lead through direct report(s) to meet performance OKR goals
Work with Supplier Transfer Team to help drive analysis, onboarding support and continuous coaching for suppliers which will increase customer satisfaction.
Develop a rapport and influence cross functional stakeholders across Wayfair’s Commercial and Incident & Returns organizations
Iterate on long standing processes by creating data backed eligibility and performance standards to increase customer satisfaction while delivering on Wayfair cost savings.
Develop monthly narratives for senior leadership within Global Partner Support, Category Management, Incidences and Returns, Tech and Executives.
Be comfortable with becoming a face of a program that will provide value to customers, suppliers and Wayfair.
Have the ability to make decisions in a fast paced environment.
Thrive in a problem-solving environment with the ability to organize and prioritize.