Partner Services Advisor
| Company | Clicklease |
|---|---|
| Location | West Valley City, UT, USA |
| Salary | $20 – $20 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- MUST have a Positive Attitude and a true willingness to “Do Whatever It Takes”
- Coachability and flexibility to adapt to a fast-moving environment.
- Creative problem solving and ability to proactively identify and resolve issues.
- Some contact center or customer-facing experience required
- Experience using Salesforce or other CRM software
- Tech savvy and experienced using multiple applications and tools simultaneously
- Ability to adhere to a set schedule
Responsibilities
- Address incoming phone calls, chats, texts, and email requests from partners and customers including but not limited to: The online application process, Lease agreement finalization, Invoicing, Payments, Other general customer inquiries
- Proactively reach out to partners and customers to answer questions and solve problems regarding their account, complete the follow-up process
- Ability to ask probing questions and identify underlying needs
- Work with our partners to solve any issues they have with their applications or invoices
- Sales team support – work closely with our Clicklease Sales team to drive funding
Preferred Qualifications
- Financial Services and/or Leasing experience helpful
- High School Graduate/Higher Education preferred