Partner Success Director – Key Accounts
| Company | Abridge |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
- 5+ years of experience working in or with enterprise health systems
- Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
- Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
- Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
- Strong problem-solving skills, with a proactive and results-oriented mindset
- Ability to multitask and manage multiple client relationships simultaneously
- Familiarity with CRM software and customer success tools is a plus
- Strong organizational and project management capabilities
Responsibilities
- Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
- Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
- Understand user workflows, pain points, and objectives to align our solutions with their needs
- Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
- Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
- Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
- Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
- Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
- Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
- Track customer expansion metrics and contribute to revenue growth targets
- Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements
- Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience
- Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories
Preferred Qualifications
- Interest in the role even if unsure about being a perfect fit