Partner Support Specialist III
| Company | Iridium Communications |
|---|---|
| Location | McLean, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Demonstrated ability to proactively build and manage relationships, including those with senior leadership, through effective interpersonal skills.
- Demonstrated business process understanding and working with sales, operations, finance, accounting, and legal.
- Strong project management skills, with an ability to manage multiple projects with cross-functional teams.
- Be able to analyze a situation or problem, generate effective responses, and implement solutions through to completion. Attention to detail is important.
- Exceptional computer skills including MS Office (Excel, Word, PowerPoint) and Internet research.
- Exceptional communicator (Verbal and Written) with ability to persuade individuals and groups.
- Proficiency in foreign language(s) a plus.
Responsibilities
- Engage with partners to help them develop and certify their products with Iridium. Host regular technical meetings with partner’s developers and Iridium engineers for updates and trouble resolution.
- Coordinate and drive projects during the development phase, effectively communicating requirements and issues with impacted organizations to address appropriately.
- Monitor partners’ progress toward certification and identify inhibiting items. Develop Iridium partner dashboards to internally track and report status.
- Ensure timely certification and launch of partner products to increase revenue streams.
- Craft solutions to create new and/or improved partner processes and tools, working across multiple Iridium teams to implement.
- Monitor the configuration status of customer devices and provide firmware updates as needed.
Preferred Qualifications
- BS/BA in Business, Science, Communications, or a related field. MBA or Masters degree preferred.
- 5+ years in Product Management/customer support or similar role.
- Experience with engineering a plus.
- Strong preference for experience in the telecommunications industry, especially with wireless or satellite products/services.
- Experience with requirements development, interactions with operations organizations, customer support and training.