Parts Counter Sales Associate

Parts Counter Sales Associate

Requirements

• Prior experience preferred but not required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out written or oral instructions.
• Valid Driver’s License.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Manage incoming and outgoing phone traffic.
• Assist outside sales staff with technical, inventory, and pricing information.
• Identify and record lost sales opportunities to ensure inventory performance remains at high level.
• Consistently follow up on outstanding back orders and aging will-call items.
• Receives payment from retail customers or obtains credit authorization.
• Coordinate with delivery drivers for daily delivery and pickups.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pull and fill orders from stock for local delivery and outside sales staff.
• Restocking of incorrect or returned parts.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Source, shop, and order emergency non-stock items from local vendors.
• Communicate order status of special order items with all customers and service departments.
• Pulls orders for service and body shops, making sure all parts are tagged with customer names and job number.
• Ensures that local special order parts are returned to vendor if not picked up by customer.
• Makes sure all internal requests for parts are billed on service repair order.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Ensure showroom and display area is stocked full, clean, and orderly.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Maintain current level of training from all available sources.
• Maintains professional appearance.
• Solicits assigned accounts by phone.
• Other duties may be assigned by management.

Preferred Qualifications

• Prior experience preferred but not required.