Passenger Service Lead
| Company | Alliance Ground International |
|---|---|
| Location | Palm Springs, CA, USA |
| Salary | $17.25 – $19.75 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
- Demonstrate proficient computer skills
- Be at least 18 years of age and possess a high school diploma, GED or work experience equivalent
- Possess a valid driver’s license with a clean driving record (only required for some airports)
- Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check
Responsibilities
- Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams)
- Delegate passenger service duties in your assigned area (either a gate or ticket counter)
- Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed
- Maintain gate security to ensure only properly ticketed passengers access the jetway
- Be responsible for conducting on-the-job training and coaching for new team members
- Observe and enforce all ATS and airline safety regulations and company policies
Preferred Qualifications
- Flexibility to work various shifts including nights, weekends and holidays