PATH Enterprises Site Associate – Jr
| Company | People Assisting The Homeless (PATH) |
|---|---|
| Location | Santa Clara, CA, USA |
| Salary | $24.61 – $29.58 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or GED certificate.
- One year of experience in a front desk or office position.
- Have employment eligibility verification.
- Have or be able and willing to obtain CPR/First Aid training.
- Successfully complete a Tuberculosis Test, Background Screening, and Drug Test as a condition of hire.
Responsibilities
- Serve as the primary point of contact for participants, visitors, and staff, ensuring all interactions are conducted with respect and confidentiality.
- Monitor and control access to the Interim Site, ensuring only authorized individuals enter the facility.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.
- Assist participants with check-in and check-out procedures, ensuring accurate documentation as needed.
- Provide information about shelter services, rules, and daily schedules.
- Address participant concerns or issues promptly, escalating them to the Site Manager or other appropriate staff as needed.
- Conduct regular rounds of the site to ensure the safety and security of participants and the facility. Report any safety concerns, incidents, or emergencies to the Site Manager immediately.
- Enforce community rules and policies consistently, addressing violations in a calm and respectful manner. Maintain accurate records of participants occupancy, daily logs, and incident reports.
- Assist with the distribution of mail, personal items, and supplies to participants.
- Help with the coordination and scheduling of participant services, including appointments with case managers and other support services as needed.
- Liaise with social services and case management staff to ensure participant receive appropriate support as needed.
- Assist in organizing and promoting activities or workshops designed to help participants transition to stable housing as needed.
- Ensure the front desk area and common spaces are kept clean, organized, and welcoming.
- Report maintenance issues or facility concerns to the Site Manager for prompt resolution.
Preferred Qualifications
- Previous experience in a shelter, social services, or customer service setting preferred.