Patient Access Associate I Registration Specialist

Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving
High School diploma or equivalent is preferred
Demonstrated proficiency in computer skills including Microsoft Office, internet and email required
Customer service experience, preferably in a healthcare setting, is required
Demonstrated ability to work in a fast-paced environment

Greet and assist patients and visitors in a courteous and professional manner
Obtain and verify patient demographic, financial, and insurance information
Register and schedule patients for appointments, tests, and procedures
Collect and process co-pays, deductibles, and balances due at the time of service
Provide patients with information on financial assistance, payment plans, and charity care
Explain and obtain signatures on consent forms, policies, and disclosures
Provide patients with directions, maps, and parking information
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care
Document and update patient records in the electronic health system
Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications